Counselling Hotlines & Online Counselling

Counselling Hotlines

The below list is not exhaustive. The contacts listed below are for reference only. Please consult respective organisations for the most updated information.

Organisation Hotline Service Service Hours
CUHK 24-hour Emotional Support Hotline (For CUHK Full-time Students and Part-time PGDE Students only) 5400 2055 Phone Counselling 24 Hours
Caritas 24-hour Crisis Line 18288 Phone Counselling 24 Hours
Hospital Authority – Mental Health Direct 2466 7350 Mental Health Hotline 24 Hours
Mother’s Choice Hotline 2313 5678 Enquiry and counselling service 24 Hours
Richmond Fellowship of Hong Kong – Justone 3512 2626 Phone Counselling 24 Hours
Suicide Prevention Services – 24-hour Suicide Prevention Hotline Service 2382 0000 Phone Counselling 24 Hours
The Samaritan Befrienders Hong Kong – 24Hour Emotional Support Hotline (Chinese) 2389 2222 Phone Counselling 24 Hours
The Samaritans – 24 Hour Multi-Lingual Suicide Prevention Services 2896 0000 Multi-Lingual Suicide Prevention Hotline 24 Hours
Tung Wah Group of Hospitals – CEASE Crisis Centre 18281 Provide crisis intervention and support services to individuals/ families in crisis 24 Hours
Youth Outreach – Youth Hotline 9088 1023 Phone Counselling / Outreaching Service 24 Hours
The Association Concerning Sexual Violence Against Women – RainLily Hotline 2375 5322 Phone Counselling and assist female victim-survivors of sexual violence and their supporters Mon to Fri: 09:00 – 22:00 Sat: 09:00 – 13:00 (Closed on Public Holidays)
Harmony House For Female: 2522 0434 For Male: 2295 1386 Crisis intervention, counselling, and referral resources to family violence victims Woman Hotline: 24 Hours Man Hotline: Mon – Sat: 10:00 – 18:00 ; Mon, Wed & Fri: 19:00 – 22:00 (Excluding Public Holidays)
HKYWCA Hotline 2711 6622 Phone Counselling Mon to Fri: 19:00 – 21:30
Hok Yau Club Hotline 2503 3399 Phone Counselling Mon, Wed & Fri: 19:00 – 21:00 (Closed on Public Holidays)
Hong Kong Family Welfare Society – Family Careline 2342 3110 Phone Counselling Mon to Thu: 10:00 – 12:30 ; 14:30 – 17:00 Fri: 14:30 – 17:00 Sat: 10:00 – 12:30
Hong Kong Federation of Youth Groups – Youth Emotional Support Hotline 2777 8899 Phone Counselling Mon to Sat: 14:00 – 02:00
The Samaritan Befrienders Hong Kong – English Emotional Support Hotline 2389 2223 Phone Counselling Mon to Fri: 18:30 – 22:00 (Closed on Public Holidays)
Social Welfare Department 2343 2255 Phone Counselling and information on welfare services Information enquiy: 24 Hours Counselling: Mon to Fri: 09:00 – 17:00 Sat: 09:00 -12:00
The Society for the Aid and Rehabilitation of Drug Abusers 2574 3300 Information on services of drug rehabilitation and counselling Mon to Fri: 08:45 – 17:15 Sat: 09:00 – 12:00
Stewards – Youth Outlook Hotline 2635 7709 Phone Counselling Mon to Fri: 10:00 – 17:30
Suicide Prevention Services – Youth Link 2382 0777 Phone Counselling for youth under 24 year-old 14:00 – 02:00

Online Counselling

OrganisationHotlineServiceService Hours
headwind F2O – Department of Psychiatry, The University of Hong KongOnlineFree Online Enquiry and Consultation 
Hong Kong Family Welfare Society – The Net Education and Counselling Services HotlineWhatsApp / Phone: 5592 7474Counselling ServiceMon to Sat: 09:30 – 21:30
(Excluding Public Holidays)
Hong Kong Federation of Youth Groups – uTouchWhatsApp: 6277 8899Counselling ServiceTue to Thu: 16:00 – 22:00
Fri to Sat: 16:00 – 02:00
The Mental Health Association of Hong Kong – Counselling AppMobile ApplicationCounselling Service14:00 – 02:00
Mother’s ChoiceWhatsApp: 5633 5678Enquiry and Counselling
Service
24 Hours
New Life Psychiatric Rehabilitation Association – eFITOnline / Enquiry: 3101 2443Free Online Enquiry and Consultation 
New Life Psychiatric Rehabilitation Association – eClinicOnline / Enquiry: 2363 2771Free Online Enquiry and Consultation 
OpenUpWhatsApp / WeChat / SMS: 9101 2012Counselling Service24 Hours
RainLily  – SafeChat Online SupportWhatsApp: 2375 5322Counselling ServiceMon to Fri: 09:00 – 22:00
Sat: 09:00 – 13:00
(Closed on Public Holidays)
The Samaritan Befrienders Hong Kong – ChatPointOnline ChatCounselling ServiceMon to Fri: 16:00 – 01:00
Sat, Sun & Public Holiday: 20:00 – 01:00
The Society for the Aid and Rehabilitation of Drug Abusers – You Got Chance Outreaching ServiceWhatsApp: 5264 4716Outreaching Service 
Youth Outreach – Whatsapp ChatWhatsApp: 9088 1023Counselling Service21:00 – 06:00
6PM Cyber Youth Support Team Whatsapp: 5933 3711Counselling ServiceMon to Sat
BGCA Nite Cat OnlineOnline / Whatsapp : 9726 8159 / 9852 8625Counselling ServiceMon, Tue & Fri: 18:00 – 02:00
Caritas Infinity Cyber Youth Support TeamWhatsapp : 9377 3666Counselling ServiceMon to Sat
KELY Support Group Project ConnectWhatsapp / Signal : 5647 6688Mental Health Referral ServiceMon to Fri: 09:00 – 18:00
Stewards Teens OnlineOnline Chat / Messenger / Whatsapp : 9734 8185Counselling Service